The Book Box - Shipping Policy

1. Shipping Availability

UK Shipping Only: At The Book Box, we currently offer shipping to addresses within the United Kingdom only. We are unable to ship to international addresses at this time.

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2. Shipping Timeframe

Standard Shipping: We aim to dispatch all orders within 1-2 working days of your purchase. Once dispatched, your order should arrive within 3-5 working days.

Delivery Days: Deliveries are made on weekdays (Monday to Friday), excluding public holidays. Orders placed on weekends or public holidays will be processed on the next working day.

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3. Shipping Costs

Flat Rate Shipping: We offer a flat rate for shipping across the UK, which will be calculated and added to your total at checkout. This flat rate applies regardless of order size or weight.

Free Shipping: Occasionally, we may offer promotions or discounts that include free shipping. Please check our website or subscribe to our newsletter for updates on such offers.

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4. Order Tracking

Tracking Information: Once your order has been dispatched, you will receive an email with tracking information, allowing you to monitor the progress of your delivery.

Delivery Partners: We work with reputable courier services to ensure your order arrives safely and on time. The specific courier may vary depending on your location and the nature of your order.

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5. Delivery Issues

Delayed or Lost Packages: While we strive to meet our delivery timeframes, occasional delays may occur due to factors beyond our control, such as postal service delays or extreme weather conditions. If your package has not arrived within the expected timeframe, please contact us at [insert email address], and we will assist you in tracking your order.

Incorrect Address: Please ensure that the shipping address provided is accurate and complete. The Book Box is not responsible for delays or lost packages due to incorrect or incomplete addresses.

Failed Deliveries: If a delivery attempt is unsuccessful due to the recipient not being available, our courier will leave a notification with instructions on how to arrange a redelivery or collect the package from a local depot.

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6. Packaging

Secure and Eco-Friendly: Your Mystery Book Box will be securely packaged to protect it during transit. We strive to use eco-friendly materials wherever possible, including recyclable packaging.

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7. Contact Us

If you have any questions about our shipping policy or need assistance with your order, please contact us at [insert email address]. We’re here to help ensure your experience with The Book Box is smooth and enjoyable.

Thank you for choosing The Book Box! We look forward to delivering a world of stories right to your doorstep.